Deep Cleaning Highbury Customer Privacy Policy
This Privacy Policy explains how Deep Cleaning Highbury collects, uses, stores and shares personal data about its customers and potential customers in the local area. It is intended to be clear, transparent and compliant with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Deep Cleaning Highbury customers and to anyone who contacts us to enquire about our services in our service area.
Data Controller
For the purposes of data protection law, Deep Cleaning Highbury is the data controller for the personal data described in this Privacy Policy. This means that we decide how and why your personal data is used and we are responsible for ensuring it is handled lawfully and securely.
Personal Data We Collect
We only collect personal data that is relevant and necessary to provide our cleaning services and to manage our relationship with you. The categories of personal data we may collect include:
Identification and contact details, such as your name, home address, service address, and any alternative contact details you may choose to provide to arrange access or discuss your booking.
Booking and service information, such as dates and times of bookings, details about the property type and size, cleaning instructions, special access arrangements, and records of services provided.
Payment and billing information, such as billing name, billing address, payment method details as required to process payments, and records of invoices, payments, and refunds. Deep Cleaning Highbury does not store full card details if payments are processed through a secure third-party payment processor.
Communication records, such as information you provide when you contact us by any channel, including enquiries, requests, instructions, complaints, feedback and any notes we make to manage your booking and deliver our services.
Technical and usage information, such as basic information that may be collected when you visit our website, including information about how you found our site and how you interact with it, to help us maintain and improve our services. We do not seek to identify individual visitors unless this is necessary for security or legal reasons.
How We Collect Your Data
We collect personal data directly from you when you contact Deep Cleaning Highbury, request a quote, make a booking, or communicate with us in connection with our services. This can be done in person, by phone, by message, or through online forms.
We may also receive personal data about you from third parties where this is necessary to provide our services. For example, a landlord, letting agent or relative might provide your contact details and property information so we can carry out cleaning services at your property. In these cases, we will only use the information we receive for the purposes described in this Privacy Policy.
Lawful Bases for Processing
We only process personal data where we have a lawful basis to do so under data protection law. Depending on the circumstances, we rely on the following lawful bases:
Contract. We process your personal data when it is necessary to enter into a contract with you or to perform a contract with you. This includes making bookings, providing cleaning services, managing payments and invoicing, and responding to your service-related queries.
Legitimate interests. We may process your personal data where it is necessary for our legitimate interests, provided that your interests and fundamental rights do not override those interests. Our legitimate interests include running and improving our business, managing and developing customer relationships, ensuring the security of our staff and customers, monitoring the quality of our services, and keeping records that help us respond to any disputes or queries in the future.
Legal obligations. We process certain personal data in order to comply with legal and regulatory obligations, such as tax, accounting and financial reporting requirements, and obligations to respond to valid requests from public authorities.
Consent. In limited situations, we may rely on your consent, for example where we wish to send you certain types of marketing communications about our services and you have chosen to receive them. You can withdraw your consent at any time, and we will explain how to do this when we ask for consent.
How We Use Your Personal Data
Deep Cleaning Highbury uses your personal data for the following purposes:
To provide cleaning services, including arranging and confirming bookings, accessing your property as agreed, following your instructions, and carrying out the work you have requested.
To manage our relationship with you, including handling enquiries, communicating about changes to bookings, dealing with complaints or claims, and responding to your feedback.
To process payments and maintain financial records, including issuing invoices, recording payments and refunds, and maintaining accounting and tax records.
To improve our services and operations, including monitoring the performance of our services, training staff, and reviewing how customers use our services so we can develop and improve them.
To protect our business and comply with law, including preventing and detecting fraud or misuse, enforcing our contractual rights, and responding to requests from public authorities where we are legally required to do so.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with carefully selected third parties where this is necessary for the purposes set out in this Privacy Policy, including:
Service providers who act as data processors and provide us with services such as payment processing, accounting support, secure data storage, information technology services, customer relationship management systems, and administrative support. These processors are only permitted to handle your personal data on our instructions and must keep it secure.
Professional advisers such as accountants, legal advisers or insurance providers where necessary for our legitimate business purposes or to establish, exercise or defend legal claims.
Public authorities or law enforcement bodies where we are under a legal or regulatory obligation to disclose personal data, or where disclosure is necessary to protect our rights, property or safety, or the rights, property or safety of others.
Whenever we use data processors, we ensure that appropriate data protection terms are in place, requiring them to treat your personal data lawfully, securely and in accordance with our instructions.
International Transfers
Where we use service providers that are located outside the United Kingdom or the European Economic Area, or that store data in other countries, we will ensure that appropriate safeguards are in place to protect your personal data. These safeguards may include the use of standard contractual clauses approved under data protection law or reliance on other lawful transfer mechanisms. You can ask us for more information about any international transfers that relate to your personal data.
Data Retention
We keep personal data only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy and to meet any legal, accounting or reporting requirements.
In general, we will retain your core customer and booking records for a period that allows us to respond to any queries, complaints or legal claims that may arise after your last interaction with us. Financial and transaction records are typically kept for longer periods as required by tax and accounting laws.
When personal data is no longer needed, we will delete it or anonymise it so that it can no longer be linked to you. If deletion is not immediately possible, for example because the data is stored in backup archives, we will securely store the data and isolate it from further use until it can be deleted.
Your Data Protection Rights
Under data protection law, individuals have a number of rights in relation to their personal data. These rights apply to all Deep Cleaning Highbury customers in our service area, although they may be subject to certain conditions and exemptions:
Right of access. You have the right to request confirmation of whether we hold personal data about you and, if we do, to request a copy of that personal data together with certain information about how we use it.
Right to rectification. You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure. In some circumstances, you have the right to ask us to delete your personal data. This right is not absolute and may be limited where we need to keep the data for legal or legitimate business reasons.
Right to restriction. You may have the right to ask us to restrict the processing of your personal data in certain situations, such as where you contest its accuracy or object to our use of it.
Right to data portability. In some cases, you have the right to receive the personal data you provided to us in a structured, commonly used and machine-readable format and to have it transmitted to another controller where this is technically feasible.
Right to object. You may have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You also have an absolute right to object at any time to the use of your personal data for direct marketing.
Right to withdraw consent. Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before you withdraw consent.
If you wish to exercise any of these rights, you can contact Deep Cleaning Highbury using the contact details provided on our website or in your service documentation. We may need to verify your identity before actioning your request. We aim to respond to all valid requests within one month, or within any extended period allowed by law where requests are complex or numerous.
Security of Your Data
We take the security of personal data seriously. Deep Cleaning Highbury uses appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include limiting access to personal data to staff and processors who need it to perform their duties, training staff on data protection responsibilities, and using secure systems to store and transmit data where appropriate.
While we take reasonable steps to protect your personal data, no method of transmission or storage is completely secure. We cannot guarantee absolute security but we work continuously to reduce risks to an appropriate level.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, changes in the law or regulatory guidance, or improvements in the way we manage personal data. The updated version will always be available from Deep Cleaning Highbury and will include the date of the most recent revision. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.
By continuing to use Deep Cleaning Highbury services after any changes to this Privacy Policy take effect, you acknowledge the updated terms.
